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Ensuring that orders will reach your door when they are at their best.

Service Availability

Hello Delivery Services London is available from our Partner Restaurants throughout London. Each Partner Restaurant has a prescribed Delivery area. This is to ensure that their orders reach your door when they are at their best. Operating hours will vary depending on local trading conditions and the availability of our Partner Restaurants.

Delivery

Our aim is to ensure you get the best delivery service possible. Unfortunately things do not always go to plan and factors, such as traffic conditions and weather, may occasionally prevent us, or our Restaurant Partners from achieving our targets in this regard. We will do our best to ensure that your order is delivered by the time specified in the email and webpage. The timing of your order is determined by taking into account the number of orders and the circumstances being faced by the Partner Restaurant at that time.

Cancellation

You have the right to cancel an order within a reasonable time and before any Restaurant Partner has used food to start preparing the order. Customers can cancel an order by contacting the Partner Restaurant. Hello Delivery and the Partner Restaurant may cancel any order and will tell you once we cancel an order. You will not be charged for any orders cancelled in accordance with this clause. Any payment made prior to an order being cancelled by Hello Delivery or a Partner Restaurant will usually be reimbursed using the same method you used to pay for your order.

Price and Payments

The price of any meals will be listed on our service. Prices include VAT. Prices will vary between menus. Prices are liable to change at any time, but changes will not affect orders in respect of which you have been presented with the confirmation email, save in the case of an obvious pricing mistake, whereby we will notify you as soon as we can about the pricing issue. You may be able to cancel your order once we notify you. Despite our best efforts, some of the meals listed on our Service may be incorrectly priced. The relevant Partner Restaurant will normally verify prices as part of the order process. Payment for all orders can be made by credit or debit card through our Service. Once your order has been confirmed your credit or debit card will have been authorized and the amount marked for payment. Payment is made directly to Hello Delivery acting as agent on behalf of the Partner Restaurant only. We are authorized by our Partner Restaurants to accept payment on their behalf and payment of the price of any orders to us will discharge your obligations to pay such price to the Partner Restaurant.

Where Hello Delivery or any Partner Restaurants make a delivery, we may at our sole discretion charge you a delivery fee which will be notified to you before you complete your order.

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