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HelloDelivery App

Because we care for our customers privacy.

Privacy Policy

This Privacy Policy, together with our Terms of Use and any other documents referred to in them, applies to your use of the Hello Delivery App once you have downloaded a copy of the App onto your mobile phone. It also applies to your use of our website located at

This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, (whether via the App, our site or otherwise) will be processed by us. Please read it carefully to understand our views and practices regarding your personal data and how we will treat it.

We are HelloRide UK Limited, an entity incorporated in England and Wales, with company number 11456876 and whose registered office is at 5 Westbourne Grove, London W2 4UW, United Kingdom.

Information we may collect from you is a website operated by HelloRide UK Ltd ("we" or "us" or "Hello Delivery Services London"), incorporated and registered in England and Wales, whose registered office is at 5 WestWe may collect and process the following information about you:

Information you give to us. You may give us information about you when you sign up or register to use the App, our site or the service that we provide through them of connecting users of the App or our site with third party providers of collection and delivery services (Service). You may also give us information about you when you use the App, our site or the Service, request collection and delivery services from third party providers (Couriers) through the App or our site, complete a survey, provide comments and/or feedback, enter a competition or promotion or when you correspond with us by phone, email or otherwise or when you report a problem with the App or our site. The information you give us may include, without limitation, your name, address, email address, phone number, location, age, gender and financial and credit or debit card information. If you contact us, we may keep a record of that correspondence.

We will retain personal data we process on behalf of our customers for as long as needed to provide our services. We will retain this personal information as necessary to comply with legal obligations.

Information we receive from other sources

We may receive information about you from Facebook and any other relevant third parties when you sign up to or log in to the App or our site (including, without limitation, your Facebook name, your Facebook-linked email address, your city of origin, your current stated city, your birthday and your gender). We may also receive from third parties details of your transactions with them and the fulfilment of your orders. Any data received from such other sources may be combined with data collected via the App or our site. We may also work closely with other third parties (including, for example, Couriers, business partners, subcontractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.


The App and our site may use cookies and/or other similar technologies (for example, analytics) to distinguish you from other users. This helps us to provide you with a good experience when you use the App and/or our site and also allows us to improve them. For detailed information on the technologies we use and the purposes for which we use them, please see our Cookie Policy which forms part of this Privacy Policy and our agreement with you.

Uses made of the information

We use information held about you in the following ways:

Information you give to us. We will use this information: to carry out our obligations arising from any contracts entered into between you and us and to provide you with the Service and any information that you request from us; to notify you about changes to the App, our site and the Service; and to ensure that content from the App and our site is presented in the most effective manner for your Device.

Information we collect about you. We will use this information: to administer the App and our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; to improve the App and our site and to ensure that content from the App and our site is presented in the most effective manner for you and for your Device; as part of our efforts to keep the App and our site safe and secure.

Disclosure of your information

We may share your personal information with any member of our group from time to time, which means our subsidiaries, our ultimate holding company and its subsidiaries, in each case as defined in section 1159 of the UK Companies Act 2006.

We may share your personal information with selected third parties, including: riders who will be responsible with the delivery of your orders; business partners (including retailers), suppliers and contractors for the performance of any contract we enter into with them or you; We may disclose your information to third parties: If HelloRide UK Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its registered users will be one of the transferred assets; and if we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request, or in order to enforce or apply our Terms of Use and other agreements; or to protect the rights, property or safety of HelloRide UK Ltd, users of the App or our site or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction and with law enforcement agencies.

We will not disclose your personal information to any third party other than to any service provider to whom we are required to disclose personal information in order for them to provide their services to us. We work with third party service providers who provide website, application development, hosting, maintenance, and other services for us. These third parties may have access to, or process personal data or as part of providing those services for us. We limit the information provided to these service providers to that which is reasonably necessary for them to perform their functions, and our contracts with them require them to maintain the confidentiality of such information.

Access to information

You may update, correct, or delete your account and your personal data or obtain a copy of your personal data, at any time, by accessing your account settings page on the website. Please note that while any changes you make will be reflected in active user databases instantly or within a reasonable period of time, we may retain all information you submit for prevention of fraud and abuse and satisfaction of legal obligations.

Changes to this Privacy Policy

We reserve the right to update or change this Privacy Policy from time to time and you should check back frequently to see any such updates or changes. We may also notify you of any updates or changes by email. If you do not agree to any updates or changes, please stop using the App and our site and delete or remove the App from your Mobile Device.