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HelloDelivery App

HelloDelivery is made free download for everyone.

Accessing the Hello Delivery App and our site

Hello Delivery App is made available free of charge and you may download the App onto any number of Mobile Devices.

We make no representations, warranties or guarantees, whether express or implied, that the App, our site or any content on them: will always be available or be uninterrupted; will be error-free, accurate, complete or up-to-date; or will be secure or free from bugs or viruses.

Access to the App and our site is permitted on a temporary basis and we may suspend, withdraw, discontinue or change all or any part of the App and/or our site without notice. We will not be liable to you if, for any reason, the App or our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to access the App and our site. If you control, but do not own, the Mobile Device onto which you download the App, you will be assumed to have obtained permission from the owner of the Mobile Device to do so. You or the owner of your Mobile Device may be charged by your or their mobile or internet service provider for data access on your Mobile Device. You accept responsibility in accordance with these Terms of Use for the use of the App or the Service on, or in relation to, any Mobile Device, whether or not it is owned by you.

Registration and security

If you wish to use the App or certain parts of our site, you must sign up using your Facebook account or register with us. If you wish to register, you must complete all of the fields on the registration page.

You must not: sign up or register using a Facebook account or an email address other than your own; use someone else's Facebook account or log-in details to access the App or our site; or allow any third party to access the App or our site using your Facebook account or log-in details. If you know or suspect that anyone other than you is using or accessing the App or our site using your Facebook account or log-in details, you must promptly notify us.

If you choose, or you are provided with, a password or any other piece of information as part of our security procedures, you must treat such information as confidential and must not disclose it to any third party. If you know or suspect that anyone other than you knows or has obtained your password, you must promptly notify us.

You are responsible for all acts and omissions of any third parties who use or access the App or our site using your Facebook account or log-in details, whether fraudulently or not, and you agree to reimburse us on demand for any loss we suffer as a result of such use.

We have the right to disable your access to the App or our site at any time if, in our reasonable opinion, you have failed to comply with any of the provisions of these Terms of Use.

Items collected by the driver

If any item(s) to be collected by a Driver at your request must first be purchased from a Vendor, you agree that the Driver will, on your behalf, pay the amount charged by the relevant Vendor for such item(s), which amount will be charged to your payment card in accordance with the provisions of these Terms of Use relating to pricing and payment set out below. You agree that the contract of sale in relation to such item(s) is made between you and the Vendor; it is not with us or the Driver and neither we nor the Driver are responsible for (and make no representations, warranties or guarantees as to) the quality or fitness for purpose of the item(s).

Your ability to return any item(s) to the Vendor will be subject to the Vendor's returns policy and you should address any queries relating to the item(s) to the Vendor.

You agree that you will not request the services of a Driver to collect any item(s) which you are prohibited from purchasing by law (for example, if you do not meet the minimum age requirement for the purchase or consumption of the relevant item(s)). You further agree that either we or a Driver may request evidence of your identity and age (whether at the time you request the services of a Driver or at the time of delivery) and that failure to provide such evidence may result in your request being refused or non-delivery of the item(s) you have requested (although you may still be charged for the items(s) if they have already been collected).

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